Privacy Policy

1. Introduction

SIPmind ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice agent platform and related services.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number when you submit a contact form or register for our services.
• Usage Data: Information about how you interact with our platform, including API calls, session data, and feature usage.
• Voice Data: Audio recordings and transcriptions processed through our voice agent services, as authorized by you or your organization.
• Technical Data: IP address, browser type, device information, and cookies for analytics and security purposes.

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our AI voice agent services
• Process and respond to your inquiries and support requests
• Send service-related communications and updates
• Analyze usage patterns to enhance user experience
• Ensure security and prevent fraud
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service Providers: Third-party vendors who assist in operating our platform (e.g., cloud hosting, analytics).
• AI Processing: OpenAI for voice processing and natural language understanding, subject to their privacy policies.
• Legal Requirements: When required by law or to protect our rights and safety.

5. Data Retention

We retain your data for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Call logs and session data are retained according to your organization's settings or our default retention period of 90 days.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS), secure data storage, and access controls. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Data portability

To exercise these rights, contact us at privacy@sipmind.net.

8. International Data Transfers

Your data may be processed in countries other than your own, including the United States and European Union. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: hello@sipmind.net
• Telegram: @ignisDante
• Website: techdab.net