Channels · Instagram

Your Instagram DMs and comments get answered. Connected in one click.

You sign in to your Instagram from the SIPmind dashboard and allow access to messages and comments. No Facebook Page needed. SIPmind’s work with DMs and comments has passed Meta App Review.

1–2 minutesWhat it took our first self-serve customer, on the first attempt.
Messages and comments onlyWe do not ask for access to your posts, followers or ads.
Access renews itselfThe expiry date shows in the dashboard; you never refresh it by hand.
01

What the AI does on your Instagram

A comment under a postSomeone writes the code word under your reel. The AI replies briefly in the comments and sends what you promised to their DMs.
DMsThe AI answers questions, quotes prices, books a time and collects the contact. The conversation and the customer’s card land in your CRM.

Your team sees every conversation in the dashboard and the iPhone app, takes any of them over and hands it back. Comments have three separate settings, each off until you switch it on: reply in public, move to DMs on a code word, hide spam.

02

Code words: how it works

The main move on Instagram. In a post or reel you write: “Comment PRICE and I’ll send the price list to your DMs.” The AI does the rest:

a comment under your reelPRICE
the AI’s public reply — if switched onSent to your DMs.
then, in the DMs of the person who wrote
AI · your accountHi! You wrote PRICE under the reel — here is the price list.
Show pricing
the tap is the person’s own action: Meta opens the 24-hour window and the conversation can go on
AI · your accountThe price list and what is in it: https://your-site/price. Which service are you looking at? I can find a time this week.
A cleaning. Is Saturday possible?
AI · your accountSaturday has 11:00 and 15:30 open. Which suits you? Leave a phone number and I’ll send the confirmation.
the contact and the booking land in your CRM; if someone tapped the button and went quiet, the AI nudges once at the 23rd hour

There can be several scenarios: one word sends the price list, another books, a third sends a file. Each has its own synonyms, first message, button and what the button delivers; a scenario can be tied to one post. An empty reply field hands the tap to the AI: it answers from your instructions, as if the person had said the button’s words. This is how it looks in the dashboard:

The Codewords block of the SIPmind dashboard: scenarios with code words, synonyms, the reply text and the button name

Scenarios on a real account: words and synonyms on the left, what goes to the DMs on the right, each with its own button. A new row is a new scenario. An empty account is offered three ready ones: price list, booking, catalog.

03

What you can switch on and off

Every ability is its own switch. Want the funnel without public replies? Turn on only the funnel. Want to answer DMs yourself while the AI hands out materials on a code word? That works too.

AI replies in DMs

The AI answers everyone who writes to your DMs, from your instructions and knowledge base. You can turn it off and keep the DMs to yourself: code-word materials still go out.

on
Public replies to comments

A short reply under the comment, in your tone. Prices and personal data are never posted in public. A separate tick: reply in public only where someone used a code word.

off
Comment-to-DM funnel

Scenarios with code words, a first message, a button and the material. Meta allows one private message per comment within 7 days; the tap on the button opens a full conversation.

off
Hide spam

Spam and abuse under posts are hidden and complaints go to your operator on Telegram. The AI never answers spam.

off
Delay before a public reply

A range in minutes; a random point inside it is picked each time, so the feed does not look automated. A comment with a code word never waits.

immediate
Hours and days the AI speaks first

Public replies and nudges only in those hours. Replies to people who wrote first, and code-word materials, work round the clock. A DM outside the hours gets one of three: the normal reply, one short line, or silence until morning.

round the clock
The 23rd-hour nudge

One message to people who tapped the button and never answered, while their 24-hour window is still open. Nobody who replied is nudged, and nobody twice.

off
Reply to a story mention

When someone tags you in their story, the AI thanks them and keeps the conversation going. The text can be yours.

off
Pause and disconnect

Pause stops the AI on the account and keeps every scenario. Disconnect deletes the access and unsubscribes us from the account’s events.

—

What the AI did under your posts is on the History page: every comment, how it read it, and whether a DM was opened. The “Funnel, last 30 days” table shows, per scenario: comments → DMs delivered → taps → nudges.

04

What you need

A professional Instagram account — Business or Creator. You can switch in Instagram’s settings in a minute.
The account’s login and password. You type them into Instagram’s window; SIPmind never sees them.
05

How the connection goes

  1. Integrations → Instagram → “Connect Instagram (1-click)”

    Instagram’s sign-in window opens.

  2. Sign in and press Allow

    Instagram lists three permissions: profile basics, messages and comments.

  3. Done — message yourself

    We store the access, link the account and subscribe to your messages. The Instagram card in Integrations turns green. Write from another account: the AI answers and the conversation appears in Chats.

    If Instagram does not confirm the subscription the first time, the card shows an amber note with a Retry button. One press.

The Instagram card on the Integrations screen of the SIPmind dashboard, with the Connect Instagram button
Step 1 in the dashboard: one button, then Instagram’s window.
06

Questions before you connect

Do I need a Facebook Page?
No. The connection goes through Instagram sign-in, not Facebook. It is Meta’s official route for professional accounts.
Will the AI reply to every comment?
Only if you switch that on. You can reply only to comments with a code word, or not reply in public at all and work in DMs only. The AI never answers spam; hiding it is a separate setting.
Can this get my account restricted?
The connection is official, through Meta’s API, and carries no risk by itself. Instagram restricts mass messages to people who never wrote to you. Replies to people who wrote or commented first are not that.
What happens to my old messages?
Conversations started after you connect are kept in SIPmind and linked to the customer’s card. Earlier messages stay in Instagram.
How do I disconnect?
One press in Integrations, or in Instagram’s settings under apps and websites.

Try it on your own account

Seven days free, no card. Want us to look at your account and suggest code words for your posts? Leave a contact.

Or start free on your own

The step-by-step guide with pictures waits in Help once you are signed in.