What it does: with co-pilot mode ON, the AI does not auto-reply on your text channels (WhatsApp / Telegram / Instagram). Instead it drafts a reply and waits for an operator to approve it before anything reaches the customer. "The agent proposes, a human decides."

Two ways to approve a draft:

• Telegram, one tap — the draft lands in your operator group with a "✅ Send to customer" button. Tap it and it's delivered; or just type your own reply instead.
• Dashboard — the Approvals page lists every pending draft with Send / Dismiss. Both surfaces are safe to use together — a draft can never be sent twice.

How to enable: Settings → "Co-pilot mode (approve AI replies before they're sent)" checkbox. Default OFF. Requires the operator bot + chat to be configured. Great for onboarding-safety: supervise the AI until you trust it, then turn co-pilot off for full autonomy.