Knowledge Base

What is it?

The Knowledge Base is the source of truth for your AI agent. When a customer asks a question, the agent searches the knowledge base and uses the found information to answer.

Reading what is inside:

Click a document's name (or View) to read its full text — exactly what the AI answers from. From there you can download it as .txt. To change a document: download, edit, delete the old one and upload the new file — the knowledge base re-indexes it automatically. One file may be up to 2 MB of text; a bigger price list is better as several documents, one per section.

What to add:

FAQ — frequently asked questions and answers
Service descriptions — what you offer, how it works
Prices and packages — cost, what's included
Contact information — address, phone, working hours
Policies — delivery, returns, warranty

How it works:

You upload a document (text)
System splits it into chunks (pieces)
Each chunk is converted to a vector (semantic fingerprint)
When customer asks, system finds most similar chunks
Agent uses these chunks to form the answer

Tips for better results:

Write in the same language customers will use
One topic per document — easier to find
Include keywords customers might use
Update regularly — outdated info = wrong answers