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Conversation Memory
How memory works:
In text channels (WhatsApp, Telegram, Instagram and the chat on your website), the agent remembers previous messages in the conversation. This allows customers to ask follow-up questions without repeating context.
Memory limits:
- 20 messages — the agent remembers the last 10 exchanges (the customer's message and its reply)
- 24 hours — a chat quiet for a day starts fresh
- Per user — each customer has their own conversation history
Voice calls:
Phone calls maintain context throughout the entire call automatically. When the call ends, history is cleared.