Agent says "I don't know" for everything

• Check if knowledge base has relevant documents
• Lower the Threshold in settings (try 0.2-0.3)
• Increase Top K to get more results

Agent gives wrong answers

• Update knowledge base with correct information
• Delete outdated documents
• Increase Threshold to filter out weak matches
• Add more specific documents on the topic

Agent makes up information

• Put the missing fact into About your business or the knowledge base — the agent answers from them
• Exact wording (hours, addresses, phones) goes into Say these word for word
• Open the conversation and use «I disagree» on AI decisions if it was read wrong

Agent forgets what was said earlier

• In text chats the agent keeps the last 20 messages; a chat quiet for 24 hours starts fresh
• Long pause? Conversation may have reset
• Very long chat? Oldest messages are dropped
• This is normal — agent has limited memory to keep responses fast